PSLT Sets New Standard for Customer Service in Gym Equipment Maintenance as Jetts Praises “Slick and Easy” Support Experience

PSLT, has received high praise from Jett in Portsmouth, for its exceptional customer service, rapid response times, and industry-leading technical expertise.

In a recent testimonial, Joel Kirby, from Jetts, highlighted PSLT’s consistent professionalism and the superior experience delivered by the team.

“I just wanted to thank you and the team at PSLT for the quality customer service, speed of reply and lead times in getting our kit fixed,” said Kirby. “Chris, who came out today, is a great technician and explains what he’s doing and why he is doing it, and educated our team on site as well.”

Kirby described the entire process, from initial contact through to on-site repair, as “slick and easy,” noting that PSLT’s level of service stands out in an industry where reliability can often fall short.

“The level of customer service is outstanding, where usually we have found it lacking in the industry. We will only be using PSLT moving forward and will be recommending those within our gym franchise do the same,” he added.

The endorsement reflects PSLT’s commitment to raising the bar for support standards across the fitness industry. By prioritising clear communication, transparent explanations, and highly qualified technicians, PSLT continues to distinguish itself as a trusted partner for gyms and fitness operators across the UK.

“We’re incredibly grateful to Joel and the Jetts team for their trust,” said Stuart Martin, PSLT Commercial Director. “Our mission has always been to deliver fast, reliable, and customer-focused support. Feedback like this reinforces the value of our approach and motivates our technicians and staff every day.”

Jetts in Portsmouth, joins a growing group of gym operators choosing PSLT as their preferred service partner for maintenance, repairs, and ongoing equipment care.